2026 Café Industry Survey – September 2026
Noumi Trading Pty Ltd (ACN 614 863 286) of 8A Williamson Road, Ingleburn NSW 2565
The Prize Provider for the:
Game of Chance
Authorised under permit number:
The promotion starts at 7.00am AEST on 10 September 2026 and ends at 11.59pm AEST on 12 October 2026 (Promotional Period).
The Promotional Period is subject to change at the Promoter's discretion, and all changes will be notified on milklab.com.au.
There are two separate categories of Prizes to be won:
(collectively referred to as "Prize")
The total prize pool amount is AUD $9,499.00 (Prize Pool).
The Promotion is only open to:
Delivery address for any Prize must be in Australia.
Employees of the Promoter and their family members are ineligible to enter this Promotion.
"Employees" means any directors, management, employees, concessionaires, consultants, officers and contractors or other such people who perform work under the control of another in exchange for payment.
The Promoter is responsible for determining whether a person is eligible to enter in its absolute discretion.
To participate in the Promotion entrants must, within the Promotional Period:
On submission of the Entry, entrants are automatically entered into the Promotion for the chance to win.
Individuals who start the Entry, but do not submit it, will not be eligible to go into the draw to win a prize.
Each entrant can only enter once (by completing an Entry).
This promotion is a game of chance. Skill plays no part in determining the winners. Five (5) entries will be drawn at random from all entries. The first valid entry randomly drawn will win the Major Prize. The remaining four valid entries randomly drawn will win the Minor Prize.
The draw will take place at 5.00pm on 13 October 2026 by the Promoter at its premises located at 8A Williamson Road, Ingleburn NSW 2565.
The Promoter will notify the winner via email (at the email address provided in the Survey) within seven (7) days of the draw. The winner(s) must accept the prize within 72 hours of notification by confirming their residential address, email or phone.
The winners' respective Prize will be delivered within four (4) weeks after claiming the Prize.
The details of winners of the Prize (first name, last initial and suburb (if the winner is in SA)) will be published on the Promoter's website, www.milklab.com.au, within fourteen (14) days of the draw.
If a winner fails to respond to the Promoter within 14 days of notification of winning, or a winner drawn is not eligible to participate under these Terms and Conditions, they will be deemed ineligible. A second chance draw will be held for the Prize (Unclaimed Prize Draw). The Promoter will conduct the Unclaimed Prize Draw 14 days after the notification of winning, at the same time and place as the first draw in order to distribute any unclaimed prizes.
All entrants (with the exception of the Prize Winner) will be included in the Unclaimed Prize Draw. The manner in which the Unclaimed Prize Draw is carried out (and the requirements for notification of winners and eligibility for collecting Prizes in any Unclaimed Prize Draw) will be substantially the same as those that apply to the original draw that is to be held on 27 October 2026.
If there is no Prize Winner or the Prize Winner cannot be located, this information will be published on the Promoter's website.
1. The details above and the following clauses collectively form the terms and conditions of the Promotion (Terms and Conditions).
2. All dollar values are in Australian dollar currency.
3. Each entrant is responsible for ensuring their familiarity with these Terms and Conditions at the time of participation. Participation in this Promotion is deemed acceptance of these Terms and Conditions. The Promoter's decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of these Terms and Conditions generally.
4. This is a game of chance. Skill plays no part in determining the winner(s).
5. The Promoter's decision in relation to any aspect of these Terms and Conditions and the Promotion is final and binding on every person who participates. No correspondence will be entered into in relation to the Promoter's decision.
6. The Promotion is not valid in conjunction with any other offer.
7. The Promotion may be extended at the Promoter's absolute discretion.
8. Entrants can only participate in the Promotion in their own name. Entrants who enter using multiple aliases (e.g. multiple names) will be disqualified.
9. All vouchers are valid until the expiry date stated on the voucher or by the provider of the voucher.
10. Entrants agree to comply with any conditions on how the voucher may be validly spent. These conditions will accompany the voucher.
11. Neither the Promoter nor the voucher provider is liable for any voucher that has been stolen, forged, lost, damaged or tampered with in any way.
12. All entrants acknowledge that the Promoter can rely on these Terms and Conditions even if the Promoter only learns of a person's ineligibility or breach of these Terms and Conditions after the Promoter has awarded a Prize to the ineligible person. Payment of the Prize value to the Promoter may be required by the Promoter if this occurs.
13. Winners are responsible for ensuring their correct personal information and contact email address are provided to the Promoter and any updated details are notified to the Promoter as soon as practicable. The Promoter accepts no responsibility should an entrant fail to receive their Prize because of a failure to notify the Promoter of correct details or of a change to their details, or for providing invalid information.
14. The Promoter does not warrant that third party service providers, including without limitation social media providers necessary for the Promotion, will be available or that any/all Participating Products will be available at all times during the Promotion Period.
15. Any costs associated with accessing third party service providers, including without limitation social media platforms, are the entrant's responsibility and may be dependent on the internet service provider used.
16. The Promoter may, in its reasonable discretion, declare any entrant or winner invalid and/or reclaim a Prize if the entrant/winner:
17. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including, without limitation, an entrant's identity, age and place of residence). Errors and omissions may be accepted or rejected at the Promoter's reasonable discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
18. Entries and/or survey responses must not contain any material which is, in the opinion of the Promoter, offensive, insulting, defamatory, inappropriate, obscene, unsuitable, scandalous, infringing content, rude or otherwise objectionable. The Promoter reserves the right, in its sole discretion, to reject any entries which do not comply with these Terms and Conditions and will not provide any notification nor reasons for rejection. Entries that do not comply with these Terms and Conditions of entry will be deemed invalid and are not eligible to win.
19. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its reasonable discretion, to the fullest extent permitted by law to modify, suspend, terminate or cancel the Promotion, as appropriate, subject to any directions from any relevant authority.
20. It is a condition of accepting the Prize that the entrant must comply with all the conditions of use of the Prize. The entrant may be required to (at the Promoter's discretion) sign any legal documentation as and in the form required by the Promoter in their reasonable discretion, including but not limited to a legal release and indemnity form. The Prize must be taken and used as stated and no compensation will be payable if an individual is unable to use the Prize as stated.
21. The Promoter may communicate or advertise this Promotion via social media platforms (Platforms) including, without limitation, Facebook, TikTok and Instagram. However, the Promotion is in no way sponsored, endorsed or administered by, or associated with, these Platforms. Entrants are providing their information to the Promoter and not to the Platforms.
22. The Prize is subject to availability, not transferable and not exchangeable for cash.
23. If a Prize is unavailable for any reason, the Promoter reserves the right to substitute another Prize of equal or greater value for that Prize, or element of it, subject to the approval of any relevant authority (where applicable).
24. Entrants are advised that tax implications may arise from accepting the Prize and they should seek independent financial advice prior to acceptance of that Prize.
25. Nothing in these Terms and Conditions limits, excludes or modifies, or purports to limit, exclude or modify, the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (Non-Excludable Guarantees).
26. Except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, the Promoter (including its officers, employees and agents) excludes all liability for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following:
except to the extent the Promoter has caused such liability.
27. Any attempt to deliberately undermine the legitimate operation of the Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, whether successful or not, the Promoter reserves the right to refer the matter to law enforcement authorities and/or to seek damages or such other civil remedies as the Promoter may determine from time to time to the fullest extent permitted by law.
28. The Promoter reserves the right to:
29. In participating in the Promotion and accepting the Prize, each winner agrees to participate and co-operate as required in all editorial and marketing activities relating to the Promotion, including, without limitation, being interviewed, photographed and video recorded (Material). Each winner agrees to grant the Promoter a perpetual, non-exclusive, non-revocable and royalty-free licence to use such Material in all media worldwide, including, without limitation, online social networking sites, and the winner will not be entitled to any fee for such use.
30. The Promoter will make reasonable efforts to deliver Prizes to the addresses and/or email addresses provided by winners. The Promoter cannot guarantee that any Prizes returned to the Promoter due to non-delivery at the provided address will be re-sent to winners.
31. The Promoter and their associated agencies, and companies associated with this promotion, will take no responsibility for Prizes that are damaged, stolen, misdirected or lost in transit.
32. Participation in this Promotion is conditional on providing personal information. This includes names, emails, phone numbers and address. The Promoter may disclose entrants' personal information to the Promoter's contractors and agents to assist in conducting this Promotion and, as required, to regulatory authorities.
33. The Promoter will otherwise handle entrants' personal information in accordance with its Privacy Policy, which can be accessed at https://noumi.com.au/wp-content/uploads/Privacy-Policy.pdf.
34. Entrants consent to the Promoter using their name, likeness, image and/or voice, along with the winning posted image, in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter. All entries become the property of the Promoter.
35. Entrants' details may be used for future promotional and/or marketing activities carried out by the Promoter. Entrants can request not to receive this information by contacting the Promoter or unsubscribing from email communications. The Promoter may continue to provide entrants with information for an indefinite period unless and until advised otherwise by the entrant.
36. The Promotion and these Terms and Conditions will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.
37. Entrants may request access to their personal information and/or update their personal information or lodge a complaint to the Promoter's Privacy Officer via the following process: correspondence by email to privacyofficer@noumi.com.au.
